FAQs
Get answers to commonly asked questions about Upsurance
How is Upsurance different from other systems / platforms?
We are a marketplace that focuses primarily on the user experience, delivering fast quotation turnarounds and high levels of service that our partner brokers have come to expect from us, whether for quotations, MTAs or beyond. In addition to the marketplace, our team is here to assist every step of the way.
Do I need to have a TOBA with you in order to use the platform?
No. Subject to an instant REG check, a TOBA is automatically issued between you and the underwriter, should you wish to open an agency.
What about the client money side of things? Do your TOBAs cover cascading risk transfer?
Yes. This is directly between you and our partner MGAs.
What about my commission?
Upsurance is 100% free for brokers to use, which means you keep 100% of your commission.
So how does Upsurance monetise its services?
Our commercial agreement is with our underwriting partners.
What if I want to connect to an underwriter directly?
We have SLAs in place with our underwriting partners. This enables you to connect directly with senior underwriters in real-time via instant messaging on the platform.
How fast can you turn around quotes?
Service levels are exceptionally important to us and we ensure that you receive an answer within hours (if not minutes!) of your submission. The shortest Referral quotation to be issued took just 3 minutes, the longest 10 hours, with an average of 45 minutes! The platform also issues quotations automatically for risks that do not require underwriter review, the turnaround on these is instantaneous.
How are you able to ensure such fast turnaround times?
Certain risks are issued instantaneously by the platform. In instances where they refer, your request is shared directly with senior underwriters who can quote a risk and issue the documents in just a few clicks via the platform's automation capabilities.
How long does it take for my client's quotation and / or policy documents to be issued?
Documentation is issued instantly via email and is also available in-platform to download.
Is there a minimum volume requirement?
No. Feel free to use us whenever you like.
Sounds too good to be true. So what’s the catch?
No catch, no small print. Upsurance exists to take the pain out of trading.
Great! How do I sign up?
Simply, click the button below. You will be prompted to create a password. You can then start requesting quotes.